Safety in today's world

Dear Guest,

In response to the recent Dutch lockdown situation, we have diligently reviewed how these measures affect your upcoming stay with us and formed the following policy for your Maastricht retreat. 

Our hotel is allowed to stay open and your accommodation will remain available.

The spa will remain open for hotel guests only, and closed to the public. You can book a private time-slot for your household.

Spa treatments will no longer be available due to the ban on contact-professions. If you have booked a treatment, you will be refunded accordingly.

If you have booked the Beluga dinner, this booking will remain in place, however you must have it in your room.

For breakfast and lunch, we offer you a list of recommended delivery options, carefully selected by our staff. 

We understand that the current situation casts a cloud over your upcoming stay with us. Nevertheless we believe that we can provide for a relaxing and responsible Christmas break after a difficult year. 

This holiday season, you can explore the city and its surroundings by foot or bike (available at the hotel), and give yourself a much deserved wellness retreat or a enjoy a classic Christmas film on our Apple tv’s.

If you would still like to alter your booking, we request to do so via email. Please be informed that bookings made through other channels such as and Expedia can only be amended through their respective systems. 

Looking forward to welcoming you in Maastricht and with kindest regards,

Duncan Merckx

Operations Manager